Terms and Conditions for Online Store Switzerland

1. Scope and Contracting Parties

1.1. These Terms and Conditions (hereinafter “T&Cs”) govern the relationship between Aurelior Switzerland (hereinafter “Seller”), and the customer (hereinafter “Customer”) for transactions made through the Aurelior Online Store Switzerland (https://www.aurelior.com / https://www.aurelior.ch) (hereinafter “Online Store”). The version of the T&Cs valid at the time of the order shall apply. Where no different provisions are explicitly stated, these T&Cs also apply to the purchase of watches from the Certified Pre-Owned range (hereinafter “CPO” or “CPO Watches”).

1.2. Customers can access the T&Cs via links in the Online Store during the ordering process, save them on their computers, and/or print them. It is the Customer’s responsibility, and the Seller recommends, to print or save the T&Cs for reference (e.g., as a screen print or by selecting and printing the webpage text).

1.3. The goods offered in the Online Store are exclusively available to adult consumers residing in Switzerland, who can provide a delivery address in Switzerland. A consumer, as defined in this provision, is any natural person who enters into a contract for purposes not primarily related to their commercial or professional activities. Commercial purchases are prohibited. In particular, commercial resale and distribution of goods ordered from the Online Store are not allowed.

1.4. Any conflicting contractual terms, such as those declared by the Customer upon accepting the contract, are only valid if expressly accepted in writing by the Seller.

1.5. The Seller reserves the right to change these T&Cs at any time.

2. Customer Service

For questions, requests, or complaints, the Customer may contact Aurelior Customer Service at:

• Email: contact@aurelior.com

3. Conclusion of Contract

3.1. The Online Store serves as an invitation for the Customer to submit offers to purchase goods displayed in the Online Store.

3.2. A binding order is placed only when the Customer has entered all the required information, confirmed their awareness of these T&Cs, and clicked the “Order with Obligation to Pay” button (hereinafter “Order”). Until clicking this button, the Customer can select products from the Seller’s range without obligation and add them to the cart using the “Add to Cart” button. Before submitting the order, the Customer can review and modify the order by clicking the “Go to Checkout” button. The submission of the order constitutes an offer by the Customer to the Seller to enter into a contract.

3.3. After submitting the order, the Customer will receive an automatic order confirmation by email, which lists the contents of the Customer’s order. This automatic confirmation does not yet constitute acceptance of the offer, but merely confirms receipt of the order.

3.4. The Seller reserves the right to accept or reject the order. The Seller is not obligated to conclude a contract based on the order. Orders may be canceled or rejected if there is a violation of these T&Cs or if there is suspicion of such a violation. This may occur, for instance, if a Customer has failed to pay for a previous order, or if a previous order revealed insufficient credit card coverage. Additionally, orders may be canceled or rejected if a Customer has a suspiciously high return rate that has not improved despite notifications. Commercial buyers may also have their orders canceled if the suspicion cannot be disproved. The Customer will be informed by email about such cancellations or rejections.

3.5. The contract is concluded only when the Seller explicitly declares acceptance of the order. The Seller is entitled but not obligated to accept the Customer’s order within 7 days of receiving it. Acceptance is declared when the Seller sends an order confirmation to the Customer.

3.6. The above also applies if the Customer has already made payment before the contract conclusion due to the chosen payment method. If the contract is not concluded for any reason, the Seller will notify the Customer after reviewing the order and refund the payment.

3.7. If the order includes multiple items, the contract is concluded only for those items explicitly listed in the order confirmation email.

3.8. The total value per order (including VAT but excluding other costs such as shipping fees) must not exceed CHF 50,000. No more than 2 units of the same item may be ordered per transaction.

3.9. The registered Customer can check the status of their orders in their personal account.

4. Prices, Shipping, and Delivery

4.1. All prices listed in the Online Store include the applicable Swiss VAT. The Customer will be informed of any shipping costs or additional charges (e.g., express delivery, gift wrapping) during the order process.

4.2. The Seller reserves the right to change prices at any time. The price at the time of the order will apply.

4.3. Unless otherwise agreed, delivery will be made to the address provided by the Customer. Delivery is available only within Switzerland. The estimated delivery time will be provided during the order process and/or in the order confirmation email. Standard delivery typically takes 2 to 3 business days after the order confirmation email. Detailed shipping information, including transport companies and delivery processes, can be found on the information pages of the Online Store.

4.4. After the goods are handed over to the shipping company, the Customer will receive a shipping confirmation email with a tracking code, allowing them to track the delivery.

4.5. After receiving the order confirmation email, the Customer is obligated to accept the goods. Change requests or cancellations will not be accepted unless otherwise at the Seller’s discretion.

4.6. Visible discrepancies in quantity must be reported to the transport company upon receipt, while hidden discrepancies must be reported to the Seller within five (5) days.

4.7. If the shipment does not arrive or the Customer does not receive a notification from the transport company within 2 days of the order confirmation, they must contact Customer Service.

5. Presentation of Goods, Delivery Time, Availability

5.1. Images of goods in advertisements, brochures, or the Online Store are for illustrative purposes and non-binding. Manufacturer specifications take precedence.

5.2. Certain items displayed in the Online Store may not be available for direct purchase. This will be indicated in the product details.

5.3. Information on the availability and delivery time of goods is provided without guarantee.

5.4. If the Seller cannot meet the delivery deadline due to reasons beyond their control (e.g., force majeure), the Seller will notify the Customer with a revised delivery date. If this is unacceptable to the Customer, both parties may cancel the contract, and the Seller will refund any payments made for undeliverable items.

5.5. Delivery is contingent on the timely and correct supply to the Seller by their suppliers. In cases of force majeure, such as strikes or natural disasters, no delivery delay will occur.

6. Right of Withdrawal

The Seller offers a contractual right of withdrawal. Goods must be returned within 14 calendar days of receipt in their original, unused condition, with all original packaging and accessories. Certain items, such as custom or engraved products, are excluded from this right. The Seller will cover return shipping costs if the provided return label is used.

7. Retention of Title

The Seller retains ownership of the goods until full payment is received.

8. Payment Methods

The Customer can use the payment methods listed in the Online Store.

9. Assignment

The Seller reserves the right to assign claims related to the purchase price to third parties.

10. Transfer of Risk

10.1. The Seller’s obligation is fulfilled when the goods are handed over to the transport company. After dispatch, the risk of accidental damage or loss passes to the Customer.

10.2. The assumption of shipping costs by the Seller does not affect the transfer of risk.

11. Inspection and Complaints, Warranty

11.1. Material-related deviations in quality, color, size, or design do not constitute defects.

11.2. The Customer must inspect the goods and notify Customer Service immediately of any defects.

11.3. Goods are considered approved if no defect is reported within 8 days.

12. Liability

The Seller is not liable for slight negligence, and liability for auxiliary persons is excluded.

13. Data Protection

The collection and processing of personal data are explained in the Privacy Policy.

14. Applicable Law and Jurisdiction

Swiss law applies. The UN Convention on Contracts for the International Sale of Goods is excluded. The competent court is Aargau, Switzerland.

Effective: September 2024