General Terms and Conditions for the Online Shop Switzerland

1. Scope and Contracting Parties

1.1. These General Terms and Conditions (hereinafter "GTC") govern the relationship between Aurelior Switzerland (hereinafter "Seller") and the customer (hereinafter "Customer") for transactions via the Aurelior online shop Switzerland ( https://www.aurelior.com / https://www.aurelior.ch ) (hereinafter "Online Shop"). The version of the GTC valid at the time of the order applies. Unless expressly stated otherwise, these GTC also apply to the purchase of watches from the Certified Pre-Owned range (hereinafter "CPO" or "CPO watches").

1.2. Customers can access the Terms and Conditions via links during the ordering process in the online store, save them on their computers and/or print them. It is the customer's responsibility and the seller recommends that they save or print the Terms and Conditions for reference purposes (e.g. as a screenshot or by selecting and printing the web page text).

1.3. The goods offered in the online shop are only available to adult consumers residing in Switzerland who can provide a delivery address in Switzerland. A consumer within the meaning of this provision is any natural person who concludes a contract for purposes that are not predominantly related to their commercial or independent professional activity. Commercial purchases are excluded. In particular, the commercial resale and distribution of goods ordered in the online shop is not permitted.

1.4. Conflicting contractual conditions, such as those declared by the customer upon conclusion of the contract, are only valid if the seller expressly accepts them in writing.

1.5. The Seller reserves the right to change these Terms and Conditions at any time.

2. Customer service

If you have any questions, requests or complaints, you can contact Aurelior customer service:

• E-Mail: contact@aurelior.com

3. Conclusion of contract

3.1 The online shop serves as an invitation to the customer to submit offers for the goods presented in the online shop.

3.2. A binding order is only placed when the customer has entered all the required information, confirmed that they have read these terms and conditions and clicked the "Order with payment" button (hereinafter "order"). Until this point, the customer can select products from the seller's range without obligation and add them to the shopping cart using the "Add to cart" button. Before placing the order, the customer can view and change the order using the "Checkout" button. By placing the order, the customer makes an offer to the seller to conclude a contract.

3.3. After placing the order, the customer will receive an automatic order confirmation by email, which lists the contents of the order. This automatic confirmation does not constitute acceptance of the offer, but merely confirms receipt of the order.

3.4. The Seller reserves the right to accept or reject the order. The Seller is not obliged to conclude a contract based on the order. Orders may be cancelled or rejected if these Terms and Conditions are violated or if there is a suspicion of a violation. This may be the case, for example, if a customer has not paid for a previous order or if insufficient credit card coverage was found for a previous order. In addition, orders may be cancelled or rejected if a customer has a suspiciously high return rate that has not improved despite notifications. Commercial buyers may also be cancelled if the suspicion cannot be refuted. The customer will be notified of such cancellations or rejections by email.

3.5. The contract is only concluded when the seller expressly declares acceptance of the order. The seller is entitled, but not obliged, to accept the customer's order within 7 days of receipt. Acceptance occurs when the seller sends the customer an order confirmation.

3.6. The above provisions also apply if the customer has already made a payment prior to the conclusion of the contract due to the selected payment method. If the contract is not concluded for any reason, the seller will inform the customer after checking the order and refund the payment.

3.7. If the order includes several items, the contract is only concluded for those items that are expressly listed in the order confirmation email.

3.8. The total value per order (including VAT, but excluding other costs such as shipping fees) may not exceed CHF 50,000. A maximum of 2 units of the same item may be ordered per transaction.

3.9 The registered customer can view the status of his orders in his personal account.

4. Prices, shipping and delivery

4.1. All prices stated in the online shop include the applicable Swiss VAT. The customer will be informed about shipping costs or additional fees (e.g. express delivery, gift wrapping) during the ordering process.

4.2. The seller reserves the right to change prices at any time. The price at the time of the order applies.

4.3. Unless otherwise agreed, delivery will be made to the address provided by the customer. Deliveries are only possible within Switzerland. The estimated delivery time is indicated during the ordering process and/or in the order confirmation email. Standard deliveries usually take place 2 to 3 working days after order confirmation. Detailed shipping information, including transport companies and delivery processes, can be found on the information pages of the online shop.

4.4. After the goods have been handed over to the shipping company, the customer will receive a shipping confirmation email with a tracking code that can be used to track the delivery.

4.5. After receiving the order confirmation email, the customer is obliged to accept the goods. Requests for changes or cancellations will only be considered at the discretion of the seller.

4.6 Obvious quantity discrepancies must be reported to the carrier upon receipt of the goods, while hidden discrepancies must be reported to the Seller within five (5) days.

4.7. If the delivery does not arrive or the customer does not receive notification from the transport company within 2 days of the order confirmation, customer service must be contacted.

5. Presentation of goods, delivery time, availability

5.1. Images of goods in advertisements, brochures or in the online shop are for illustrative purposes only and are non-binding. The manufacturer's information is decisive.

5.2. Certain items presented in the online shop may not be available for direct purchase. This will be indicated in the product details.

5.3. Information regarding the availability and delivery time of the goods is provided without guarantee.

5.4. If the Seller is unable to meet a delivery deadline for reasons beyond its control (e.g. force majeure), the Customer will be informed of a new delivery date. If this is not acceptable to the Customer, either party may cancel the contract and the Seller will refund all payments made for undeliverable items.

5.5. Delivery is subject to the Seller being supplied on time and correctly by its suppliers. In the event of force majeure, such as strikes or natural disasters, no delay in delivery will be claimed.

6. Right of withdrawal

The seller grants a contractual right of withdrawal. The goods must be returned within 14 calendar days of receipt in their original, unused condition with all original packaging and accessories. Certain items, such as custom-made or engraved products, are excluded from this right. The seller will cover the return costs if the return label provided is used.

7. Retention of title

The seller reserves ownership of the goods until full payment has been made.

8. Payment methods

The customer can use the payment methods listed in the online shop.

9. Assignment

The seller reserves the right to assign claims in connection with the purchase price to third parties.

10. Transfer of Risk

10.1. The seller's obligation is fulfilled when the goods have been handed over to the transport company. After dispatch, the risk of accidental destruction or loss passes to the customer.

10.2. The assumption of shipping costs by the seller has no influence on the transfer of risk.

11. Inspection and Complaints, Warranty

11.1. Material-related deviations in quality, color, size or design do not constitute defects.

11.2 The customer must inspect the goods and report any defects to customer service immediately.

11.3 The goods are deemed to be approved if no defect is reported within 8 days.

12. Liability

The seller is not liable for slight negligence and liability for vicarious agents is excluded.

13. Data Protection

The collection and processing of personal data is explained in the privacy policy.

14. Applicable law and place of jurisdiction

Swiss law applies. The UN Convention on Contracts for the International Sale of Goods is excluded. The competent place of jurisdiction is Aargau, Switzerland.

Valid from: September 2024